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Who can do what with the AI Assistant

Who is admitted

Two groups of actions, and one shared rule between them.

GroupActionsWho the shared rule admits
The chat and the everyday actions20Staff, a site director, a regional director, an organisation administrator or a super admin
The seven program-planning actions7the same five

27 actions in total, counted by walking every registration in the module directly rather than carrying a figure forward from an earlier count.

The three narrower or wider rules

Most of the 27 rely on nothing but the shared rule above. A handful are narrowed or widened further, on top of it:

CountWhere
Rely on the shared rule alone2215 of the 20 everyday actions, and all 7 program-planning actions
Narrowed further3the three regulation-library actions, to your organisation's super admin alone
Widened to admit anyone, signed in or not2the model status screen's two reads

The narrowing is the sharpest in PTRS. Loading, listing or removing a regulation document is limited to your organisation's super admin, against a shared rule that admits five roles including Staff. Four of the five roles that can use the assistant cannot touch what it reads from.

The two actions anyone can reach, signed in or not

The model status screen's two reads check nothing at all: no sign-in, no organisation. This is the fourth and fifth time in PTRS that an action has been left open like this; the earlier three were a training catalog listing, an enrolment application form, and a file-import template.

What they expose: one read returns the model provider's name, the names of the models in use, and three feature settings, to anyone who can reach the address. The other returns the same four names plus whether each model can currently be reached.

And the reachability check does real work. Checking the model your organisation's own equipment runs is a simple, harmless check. Checking the outside service, when that is the one selected, is a genuine small request to that service, using a fixed model name rather than whichever one your organisation has actually configured. Every visitor who has not signed in shares one allowance of twenty checks a minute, so one anonymous visitor running the check repeatedly can use up the whole allowance for everyone else.

The 27 actions

The chat and the everyday actions, 20 in total

Shared rule: Staff, a site director, a regional director, an organisation administrator or a super admin.

ActionWhat it doesReachable by
List your own conversationsYour conversations, newest firstNothing today
Read one conversationOne conversation with its messagesNothing today
Start a conversationCreates one with a titleNothing today
Remove a conversationRetires itNothing today
Send a message into a conversationAnswers, saves both sides, and keeps a record of the exchangeNothing today, and the one screen built to try sends it to an address that does not exist
Read the suggested questionsA short, role-based list built from live figuresThe chat's sidebar
Structure a free-text incident descriptionTurns loose notes into a structured descriptionNothing today, no screen even offers it
Classify an incident descriptionSuggests a type and severityNothing today, no screen even offers it
Build a full incident reportBuilds a report from an incident's idNothing today, no screen even offers it
The chat itselfAnswers as text arriving word by word, then one chart, table or set of cards, built separatelyAsk the assistant a question
The data question boxTurns plain English into an instruction it runs directlyThe Data Query screen
Translate textTranslates to English, Spanish or Haitian CreoleNothing today; built, and no screen offers it
Draft a note to a guardianDrafts a message from an incident summaryNothing today; built, and no screen offers it
Sort a meal descriptionMaps it to the federal meal-program categoriesNothing today; built, and no screen offers it
Summarise attendanceA narrative summary for a date, optionally one siteNothing today; built, and no screen offers it
Read model statusProvider names and two reachability checksThe model status screen, reachable by anyone signed in or not
Read model configurationProvider names and three feature settingsThe model status screen, reachable by anyone signed in or not
Load a regulation documentSplits, fingerprints and stores itThe regulation library, your organisation's super admin only
Read regulation library statisticsPassage counts and last-loaded times per sourceThe regulation library, super admin only
Remove a regulation sourceRetires every passage for that nameThe regulation library, super admin only

The seven program-planning actions

Shared rule only, admitting the same five roles.

ActionWhat it doesReachable by
Suggest program ideasConcepts from a theme and an age rangeBoth program screens
Suggest a curriculum outlineA session-by-session outlineBoth
Suggest goals and measuresSuggested goals and how to measure themBoth
Suggest success criteriaSuggested outcome criteriaBoth
Suggest an assessment designAn assessment instrumentBoth
Suggest community partnersPartner ideasBoth
Suggest a compliance gap analysisA written analysis "against DELACARE and OCCL requirements"Both

All seven build their answer from the words typed into the form. Not one reads an actual program, an enrolment, a credential or a compliance record. The clearest case is the compliance gap analysis: it keeps its own record of having run, and reads nothing else.

Summary

The chat and the everyday actionsThe program-planning actionsTotal
Reachable from a screen8715
Not reachable from any screen12012
Total actions20727

The twelve unreachable ones fall into three groups.

The whole conversation model accounts for five actions. The screens they would need are built and nothing on the chat screen calls them. The chat keeps its conversations in your browser instead, so a conversation started there is never actually saved to a record anyone else could ever read.

Three more are for working with an incident description, with no button anywhere that calls them. The Incidents module has its own, separate way of building a structured report, and that is what the incident screens themselves use.

The last four are purpose-built and nothing calls them. Translating text, drafting a note to a guardian, sorting a meal description and summarising attendance are each complete, and nothing on any screen sends one. Three of the four are named in the chat's own suggested questions, which route to a general answer instead of the purpose-built one.

Answers you cannot rely on

Five of the fifteen reachable actions answer normally, with nothing that looks like an error, and still cannot be trusted.

What you ask forWhat comes backWhy
Anything about attendance over more than today, in the chatA confident sentence containing zeroEvery attendance figure in words comes from a summary table nothing fills in
A funder or grant report, in the chatThe panel shows "Total served 0" with no rowsBuilt from the same empty summary table
A regulation question with nothing loadedAn answer from the model's own general knowledgeThe instruction to the model, when nothing is loaded, is to answer from general knowledge and say so; nothing checks that it actually does
A compliance gap analysisGaps "found" in a program the action never actually readSee above
A plain-English data question, on a copy of PTRS shared by more than one organisationRecords from every organisationBelow

The data question box runs outside the boundary that keeps every other screen inside your own organisation

The action checks that you belong to an organisation and then never uses that fact again. What your question turns into runs directly, and the boundary that keeps every other screen in PTRS inside your own organisation's records does not apply to a direct instruction like that one.

What the safety check in front of it does enforce: the instruction must be a plain read, never a change; a short list of dangerous words is blocked; and so is anything that tries to chain more than one instruction together.

What it does not enforce: the approved list of record types, for the exact phrasing the model is told to use. The way the model is told to quote a record type's name happens to slip past the part of the check meant to catch an unapproved one, so in practice nothing is actually checked against that list.

What comes back is shown exactly as it arrived: not checked again for personal details, and not limited to your own organisation.

The shared rule admits Staff, and the screen itself checks nothing further.

The three checks, one screen at a time

ScreenThe wider, first checkThe screen's own checkThe rule behind the saveWho actually gets through
The chatFour administrator roles plus Staff and read-onlyThe same five roles as the chat's actionThe same fiveThe five. An exact match
The data question boxThe same wider checkNoneThe same fiveThe five, by the underlying rule alone
The model status screenThe four administrator rolesTwo of the fourNobody is checked; both reads are open to anyoneThe two administrator roles, by the screen alone
The regulation libraryThe same fourTwo of the fourYour organisation's super admin aloneSuper admin only. An organisation administrator passes both screen checks and every save still fails

Two of the four are worth naming on their own.

The chat is the one screen in PTRS whose own check is an exact match for the rule behind it, no wider and no narrower.

The regulation library is a screen that looks more open than it is. An organisation administrator sees the heading, an empty list of loaded sources, since the read behind that list fails the same way, and a form whose every submission fails.

What is checked before a save runs

There are 20 checks for 27 actions. The seven without one take no information at all to start: listing conversations, reading suggested questions, reading model status and configuration, reading regulation library statistics, or the chat itself, which checks its one input, a non-empty question, inline rather than through a separate check, and is also the one action a person actually reaches.

Two rules are enforced in the same way on the screen and on the save behind it, which is unusual in this product:

RuleWhere enforced
Regulation text must be at least 100 charactersBoth the form and the save
A source name may only contain letters, numbers, hyphens and the mark _Both the form and the save

The module offers three choices to pick from, and all three agree completely between what the screen offers and what PTRS accepts:

ChoiceWhat the screen offersWhat PTRS accepts
Translation target languageEnglish, Spanish or Haitian CreoleThe same three
Draft-a-note languageThe same three, defaulting to EnglishThe same
Regulation source nameLetters, numbers, hyphens and the mark _The identical pattern

This is the fourth module in a row with no mismatch here, after Analytics, the Parent Portal and Administration.

Messages this module could show and does not

Seven ready-made messages exist for specific failures: a missing conversation, a missing incident, a missing organisation, the AI service being unreachable, a missing question, a missing title, a missing description. None of them is actually used anywhere. Every action writes its own failure message inline instead, so a message that names one of those seven never actually appears on screen; what you see is a plain sentence describing the same problem in different words each time.

What gets written, and when

ActionWhat it writes
The 16 non-chat actions that produce an answerone record of the exchange and one activity entry, together
Sending a message into a conversationadditionally, one message for the question and one for the answer
The chat itselfnothing
Loading a regulation documentone record per passage; retires the previous set for that name first
Removing a regulation sourceretires every matching passage
Everything elsenothing

Two things about the record of an exchange matter to anyone who might read one.

The text going in usually is not shortened to placeholders first. Only two of the sixteen actions that keep this record replace personal details with placeholders before saving the question. The other fourteen save exactly what was typed, including a free-text incident description.

The text coming back never is shortened to placeholders. All sixteen save the answer after personal details have already been restored to it.

The record's own description says the opposite of both of these. The table it lives in is also not limited to your own organisation, and it is one of the record types the data question box can reach.

Limits

LimitApplies toAllowanceCounted per
The everyday limitEvery action in both groups20 a minute, 5 more waitingThe signed-in account, or one shared allowance for anyone not signed in
The streaming limitThe chat only5 answers arriving at once, 2 more waitingThe same

The chat is the only action in PTRS with two limits stacked on top of each other, and the streaming one limits how many answers can be arriving at once rather than how many can start per minute, which suits a slow, resource-heavy answer better than a plain rate would.

Everyone who is not signed in shares one allowance, so the two open reads share a single twenty-a-minute allowance across everyone on the internet who finds the address.

Checked against PTRS on 7 September 2026.